Upgrade And Downgrade

1. Upgrading Your Plan

Upgrade Anytime:
You can upgrade your plan at any time from the Profile dropdown (select “Upgrade Plan”) or by navigating to Settings > Billing and Usage and clicking the Upgrade button.
Plan Selection:
A popup will display all available plans. Select the plan you wish to upgrade to. You will then be directed to the payment page, where you can choose your desired billing period (1 month, 6 months, or 12 months). Longer periods come with greater discounts.
Unused Credits Handling:
- If you are upgrading from the STARTER plan, unused credits are not deducted from the new plan price.
- If you are upgrading from the PREMIUM plan, the value of your unused credits will be deducted from the price of the new plan.
How Unused Credits Value Is Calculated:
1. Value per credit = Amount paid ÷ (Total monthly credits × Number of months)
2. Value of unused credits = Number of unused credits × Value per credit
Example:
If you purchased a 12-month PREMIUM plan for 4,990,000₫:
- Value per credit = 4,990,000 ÷ (1,000,000 × 12) = 0.416₫
- If you have 500,000 unused credits, value = 500,000 × 0.416 = 208,000₫
- This amount will be deducted from the price of your new plan.
Unused Additional Credits are not deductible when upgrading your main package.

Downgrade Policy:
You cannot downgrade your plan during the current billing cycle.
To switch to a lower plan, wait until your current plan expires, then select and purchase a new plan.

Users on STARTER, PREMIUM, and MAX plans can buy extra credits after using up their monthly allocation.
Additional credits are valid only for the current monthly cycle and will expire at the end of that period.
Purchasing additional credits
Purchase more credits when your plan runs out of credits in current month.

No Auto-Renewal:
We do not support automatic subscription renewal. When your plan expires, you will need to purchase a new plan to continue using premium features.